TERMS & CONDITIONS 2026

SAFARIS BY SILK SANDS

Last Updated: January 2026

These Terms apply to all bookings made with Safaris by Silk Sands, a division of Silk Sands.

Safaris by Silk Sands [Ltd/PLC]
Registration No: PVT-7LUXPPZ5
Email: safaris@silksands.co
Phone/WhatsApp: +254 791 488345

1. Nature of services

Safaris by Silk Sands curates bespoke safari and leisure journeys across Africa and selected international destinations.

We act either:

As a principal, where we package services together, or
As an agent for third-party suppliers (e.g., airlines, lodges, activity providers).

2. Booking & Confirmation

A contract is formed when:

The required deposit is received, and
Written confirmation is issued.

The lead traveller (18+) accepts these terms on behalf of all travellers.

3. Pricing & Payment

Deposits

A non-refundable deposit (typically 20–40%) is required to confirm.

Certain properties (especially peak season safari lodges, exclusive-use villas, festive bookings, conservation permits) may require higher deposits or full prepayment.

Balance

Due 30–60 days before travel unless otherwise specified.

Failure to pay may result in cancellation.

Not Included (unless stated)

International flights
Visas & passport costs
Travel insurance
Tips & gratuities
Optional excursions
Park fee increases introduced after booking
Personal expenses

4. Safari-Specific Conditions

Wildlife & Environmental Conditions

Wildlife sightings are not guaranteed. Safari experiences are influenced by:

Weather
Migration patterns
Park authority regulations
Road and terrain conditions

We reserve the right to adjust routing or accommodation in the interest of safety or experience quality.

Game Drives & Activities

Participation in safari activities (game drives, bush walks, boating safaris, hot air balloons, etc.) is voluntary and at your own risk.

Guests must follow guide and conservation authority instructions at all times.

5. Changes & Cancellations

Standard cancellation schedule (unless supplier-specific terms apply):

Days Before Travel Cancellation Charge

60+ days. Deposit only

59–43 days. 40%

42–29 days. 60%

28–7 days. 90%

6 days or less / No-show 100%

Certain items (e.g., gorilla permits, flights, festive bookings) may be 100% non-refundable.

Travel insurance is strongly recommended.

6. Force Majeure

We are not liable for events beyond our control including:

Extreme weather, government restrictions, political unrest, airline disruption, road closures, natural disasters, or supplier insolvency.

7. Liability

We arrange services with reasonable care and skill. Third-party suppliers operate under their own terms.

We are not liable for:

Missed independent connections
Loss of enjoyment
Indirect or consequential losses
Traveller misconduct

8. Traveller Responsibilities

Travellers are responsible for:

Passport validity
Visa compliance
Vaccinations
Accurate traveller details
Declaring medical conditions
Following safety protocols

Disruptive or unsafe behaviour may result in removal from services without refund.

9. Insurance

Comprehensive travel insurance including evacuation cover is mandatory for safari travel.

10. Governing Law

These terms are governed by the laws of Kenya.

CLAVIAHEALTH BY SILK SANDS

Last Updated: January 2026

These Terms apply to medical and wellness travel services arranged through ClaviaHealth by Silk Sands.

ClaviaHealth by Silk Sands [Ltd/PLC]
Registration No: PVT-J6158Q8K
Email: claviahealth@silksands.co
Phone/WhatsApp: +254 791 488345

1. Nature of Services

ClaviaHealth facilitates medical and wellness travel by coordinating:

Hospital introductions
Specialist appointments
Treatment scheduling
Accommodation & recovery stays
Airport transfers
Optional support services

ClaviaHealth is not a medical provider and does not provide medical advice or treatment.

All medical services are provided by independent licensed healthcare institutions and practitioners.

2. Medical Disclaimer

ClaviaHealth:

Does not diagnose conditions
Does not provide medical advice
Does not guarantee medical outcomes
Is not responsible for clinical decisions made by treating physicians

Medical advice, risks, complications, and treatment plans are solely the responsibility of the licensed healthcare provider.

Patients must discuss all risks directly with their doctor before consenting to treatment.

3. Booking & Payment

Medical bookings may require:

Higher upfront deposits
Full prepayment before treatment scheduling
Direct payment to hospitals (separate from agency fees)

All cases will receive 2 separate invoices:

Hospital fees
Agency coordination & logistics fees

Failure to meet hospital payment deadlines may result in cancellation of treatment slots.

4. Medical Information & Disclosure

Patients must:

Provide accurate medical history
Disclose pre-existing conditions
Share relevant diagnostic reports

Failure to disclose material medical information may result in:

Treatment cancellation
Hospital refusal
Increased medical costs

ClaviaHealth is not liable for consequences arising from non-disclosure.

5. Complications & Extended Stay

If complications arise:

Hospital policies apply
Additional medical costs are the patient’s responsibility
Extended accommodation and logistical costs are payable by the client

ClaviaHealth will assist with coordination but does not assume financial liability.

6. Medical Travel Insurance

Comprehensive medical travel insurance covering:

Surgical complications
Extended hospitalization
Emergency evacuation
Trip interruption

is strongly recommended.

7. Outcome & Recovery Variability

Medical and cosmetic outcomes vary by individual.

ClaviaHealth does not guarantee:

Treatment success
Aesthetic outcomes
Recovery timelines

All risk disclosure is the responsibility of the treating physician.

8. Force Majeure

We are not liable for delays or cancellations caused by:

Government travel restrictions
Regulatory changes
Hospital policy changes
Political or security issues
Public health emergencies

9. Liability Limitation

ClaviaHealth’s liability is limited to coordination services.